Refund policy

RETURN & REFUND POLICY

Last updated: August 25, 2021

At KHAZIX, we want you to feel confident with every purchase. Please review our return and refund policy before placing your order.

30-DAY RETURN POLICY

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be:

- Unused and unopened
- In its original packaging
- In the same condition in which it was received
- Accompanied by proof of purchase

For hygiene and safety reasons, opened, used, cut, or otherwise altered hydrocolloid patch products cannot be returned unless they arrived damaged, defective, or incorrect.

To request a return, contact us at khazix.store@gmail.com and include your order number and reason for the return.

Please do not send products back without contacting us first.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at khazix.store@gmail.com.

Please include:

- Your order number
- A description of the issue
- Clear photos or video showing the problem

After reviewing your claim, we may offer a replacement or a full or partial refund, depending on the circumstances.

NON-RETURNABLE ITEMS

For hygiene and consumer safety reasons, we cannot accept returns for:

- Opened or used hydrocolloid patches
- Products that have been cut or altered
- Products without their original packaging
- Items damaged after delivery due to misuse or improper storage
- Gift cards, if applicable

This restriction does not affect claims involving products that arrived damaged, defective, or incorrect.

CHANGE OF MIND

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the product remains completely unopened and unused.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to process and display the refund after it has been issued.

CANCELLATIONS

If you would like to cancel or modify your order, contact us as soon as possible at khazix.store@gmail.com.

We cannot guarantee that an order can be canceled or changed once it has entered processing or has already shipped.

ORDERS THAT HAVE NOT SHIPPED

We aim to ship orders within the delivery timeframe displayed on our website.

If we are unable to ship your order within the stated timeframe, we may contact you regarding the delay and provide available options, including cancellation and refund where applicable.

LOST OR MISSING PACKAGES

If tracking shows that your package has not arrived within the expected delivery window, contact us at khazix.store@gmail.com.

We will review the shipment with the carrier and assist you with the next steps.

If a package is marked as delivered but cannot be located, please first check:

- Around the delivery location
- With household members
- With neighbors
- With the shipping carrier

We will evaluate missing-package claims individually.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at khazix.store@gmail.com.

Once an order has shipped, we may not be able to modify the address or provide a refund if the package is lost due to an incorrect address supplied by the customer.

EXCHANGES

We do not currently offer direct exchanges.

If your unopened item is eligible for return, you may return it according to this policy and place a new order separately.

RETURN SHIPPING

Unless your item arrived damaged, defective, or incorrect, customers are responsible for the cost of returning the item.

We strongly recommend using a trackable shipping service, as KHAZIX is not responsible for returns lost in transit.

CONTACT US

For questions regarding returns or refunds, please contact:

KHAZIX Customer Support
Email: khazix.store@gmail.com